Splssh Terms & Conditions

Welcome to Splash Emporium (Pty) Ltd (trading as Splssh). By working with us, you agree to the Terms & Conditions below. They’re designed to protect both parties and keep projects running smoothly in the South African market.

1.1 Placing an Order = acceptance of these Terms & Conditions.
1.2 These Terms apply to all projects and transactions, regardless of platform.
1.3 Any exceptions must be confirmed in writing by both parties.

2.1 Quote validity: 7 days, unless otherwise stated. Prices may change after this period.
2.2 Pricing basis: All prices are quoted in South African Rand (ZAR) and are subject to VAT, exchange rate fluctuations, customs duties, port surcharges, fuel levies and supplier increases. Splssh may adjust prices accordingly at any stage before final payment.
2.3 Deposit: 60% upfront before production starts. The balance (40%) is payable before delivery or collection. Rush orders require 100% upfront.
2.4 Late payments: Orders will not be released until full payment is received. Overdue accounts attract 2% daily interest.
2.5 Payment method: EFT only, into Splssh’s nominated bank account. Splssh does not accept cheques or cash deposits. Proof of payment must be emailed to accounts@splssh.co.za.
2.6 Retention of ownership: Ownership of all Goods remains with Splssh until paid in full. Risk transfers to the Client upon dispatch or collection.

3.1 Job Cards must be reviewed and approved before production.
3.2 Changes after approval may impact costs and timelines.
3.3 Splssh is not responsible for errors not picked up by the Client at approval stage.
3.4 Production lead times typically run 10–21 business days, subject to order complexity, branding method and stock availability.
3.5 Splssh reserves the right to pause or cancel production if suppliers cannot deliver on time, if raw materials are unavailable, or if payment terms are not met.
3.6 The Client is responsible for providing correct specifications, logos, artwork and approvals. Delays caused by late approvals or incorrect information are the Client’s responsibility.

4.1 Fabrics, trims and materials may be sourced locally or internationally. Lead times and availability depend on suppliers.
4.2 Branding methods (e.g. embroidery, screen printing, digital transfer, sublimation, engraving, debossing) have natural variances. Outcomes may differ slightly from mock-ups.
4.3 Fabric dye lots may differ between batches. Shade differences are not considered defects.
4.4 Branded surfaces (textiles, wood, metals, plastics, glass) absorb inks and finishes differently. Absolute colour consistency across product types cannot be guaranteed.
4.5 Pantone Matching System (PMS) references will be followed as closely as possible, but 100% accuracy cannot be guaranteed due to substrate and process variables.
4.6 Natural variations in weave, shade and texture are normal and not defects.
4.7 Splssh cannot guarantee continuous stock availability of specific fabrics or trims. If out of stock, we will suggest the closest alternative.
4.8 Branding tolerance: small shifts in print/embroidery placement (up to 5mm), print sharpness, or thread tension are industry standard and not defects.
4.9 Branding methods (e.g. embroidery, screen printing, digital transfer, sublimation, engraving, debossing) have natural vaiances. Outcomes may differ slightly from mock-ups.
4.10 Fabric dye lots may differ between batches. Shade differences are not considered defects.
4.11 Branded surfaces (textiles, wood, metals, plastics, glass) absorb inks and finishes differently. Absolute colour consistency across product types cannot be guaranteed.
4.12 Pantone Matching System (PMS) references will be followed as closely as possible, but 100% accuracy cannot be guaranteed due to substrate and process variables.
4.13 Natural variations in weave, shade and texture are normal and not defects.
4.14 Splssh cannot guarantee continuous stock availability of specific fabrics or trims. If out of stock, we will suggest the closest alternative.
4.15 Branding tolerance: small shifts in print/embroidery placement, print sharpness, or thread tension are industry standard and not defects.

5.1 Samples, prototypes, swatches and pre-production units remain Splssh’s property unless invoiced and paid for separately.
5.2 Splssh may charge separately for sample development, artwork redraws and prototyping.
5.3 Certain products require minimum order quantities (MOQs). Orders below these thresholds may carry extra charges or be declined.

6.1 Delivery dates are estimates only and not guaranteed. Delays due to suppliers, customs, couriers or Force Majeure are not Splssh’s liability.
6.2 International shipments may incur customs duties, clearance charges and delays outside Splssh’s control. These are for the Client’s account.
6.3 Goods not collected or delivered within 14 days of completion may incur storage fees. Goods not collected within 60 days may be disposed of or resold at Splssh’s discretion, without refund.

7.1 All custom orders are final. No refunds or exchanges unless a defect is confirmed.
7.2 Defects must be reported in writing within 5 business days of delivery. Verified defects will be repaired or replaced at no cost.
7.3 Splssh will not accept returns for:Incorrect orders approved at layout stage;Slight variations in size, colour or branding within tolerance;Wear-and-tear or misuse of Goods after delivery.
7.4 Cancellations:Before production: 10–20% cancellation fee applies;After production starts: cancellations are not allowed. Deposits are non-refundable.

8.1 The Client confirms they hold legal rights to use any supplied logos, trademarks or designs.
8.2 The Client indemnifies Splssh against any claims arising from unauthorised use.
8.3 Splssh retains ownership of all concepts, layouts, creative proposals, samples and prototypes until full payment is received.
8.4 Splssh reserves the right to showcase completed projects in portfolios, social media and marketing, unless the Client opts out in writing before production begins.

9.1 By signing off a proof, the Client confirms acceptance of design, colours, placement, size breakdown and quantities. This approval is final.
9.2 Any changes after approval may cause delays and extra costs.
9.3 Digital proofs (screen, PDF, WhatsApp) are for preview only. Final print/material colours may vary slightly.
9.4 Splssh is not responsible for loss, theft or courier damage after dispatch.
9.5 Additional proofs for post-approval changes will be charged.

10.1 Splssh provides Goods “as is” and makes no warranties beyond those supplied by manufacturers.
10.2 Splssh’s liability does not extend to indirect losses such as profit, opportunity or reputation.
10.3 Splssh’s maximum liability is capped at the order value.

11.1 Branding on Client-supplied goods is done at the Client’s risk. Splssh is not responsible for damage during production.
11.2 Full payment is required, regardless of branding outcome.

12.1 Warranties on products are limited to those provided by suppliers or manufacturers.
12.2 Natural wear, fading, shrinkage or deterioration over time is not a defect.

Splssh cannot be held liable for delays or non-performance caused by events beyond our control (e.g. strikes, disasters, pandemics, supplier failures).

14.1 All pricing, supplier details, sourcing methods, processes, proposals and project documentation are confidential and remain Splssh’s property.
14.2 All creative work — proposals, mood boards, product suggestions, brand concepts, sample packs, designs, artwork — is Splssh’s intellectual property, unless otherwise transferred in writing.
14.3 Clients may not share, reproduce, or use Splssh’s work with another supplier without written consent.
14.4 Concepts and strategies are proprietary business assets, provided only for doing business with Splssh.
14.5 If a Client does not proceed, all proposals and samples remain Splssh’s property and may not be used.
14.6 Confidentiality applies equally to digital and physical formats.
14.7 Breaches may result in termination of srvices, recovery of damages, and legal injunctions.

15.1 Disputes must first be attempted in good faith.
15.2 If unresolved, disputes will be referred to AFSA arbitration in Pretoria, in English, under South African law.
15.3 All transactions are considered business-to-business (B2B) and excluded from the “cooling-off” provisions of the Consumer Protection Act.
15.4 These Terms are governed by South African law.

16.1 Splssh complies with the Protection of Personal Information Act.
16.2 Client data is used only for order fulfilment and communication.
16.3 By working with Splssh, Clients consent to this processing in line with our Privacy Policy.

17.1 The Client must notify Splssh of any claims within 5 business days of delivery.
17.2 Claims must be submitted in writing, with supporting evidence (photos, samples).
17.3 No claim may exceed the order value.
17.4 No claim may be brought more than 30 days after delivery.

18.1 The Client indemnifies Splssh against all third-party claims, damages or costs arising from: Unauthorised use of logos/artwork;Misuse of branded products;Errors approved at layout stage;Courier/customs-related delays or damages.

If any clause of these Terms is found unenforceable, the rest remain valid and binding.

Splssh may update these Terms at any time. Continued use of our services = acceptance of the latest version.

Email:info@splssh.co.za
‍Address: 51 George Storrar Drive, Groenkloof, Pretoria, 0181
‍Phone:+27 68 814 6611